"My experience at this dealership was the epitome of good customer
service. The wheel was set in motion from the moment I got out of my old
car. Before I reached the door one employee greeted me and asked how he
could help. I told him that I was looking for a car. He pleasantly
invited me in. At that moment little did I know that a couple of hours
later I would be driving home in a brand new vehicle. Then, we met Jack
and my host asked him if he was available. Walking behind Jack to his
office, I was well on my guard knowing how aggressive sales people can
be. I can now admit that I was wrong. My impression of Jack is that of
an individual who is attentive and sensitive to the needs of his
clients. He worked with me until he found an option that had quality,
was affordable and suitable to my needs. During the negotiations, I
truly believed that he wanted to make me happy more than anything else.
Don't get me wrong, I did not always agree with his offers but he was
very tactful in re-engaging me every time we faced an impasse. The
negotiations even stalled at one point as we failed to agree on the
monthly payments. He excused himself for a moment and when he returned, I
had my purse on my laps ready to say goodbye. Then he offered me an
alternative that turned out to be a game changer. This time it was
another ChrysIer 200 of a different color. I was reluctant at first but I
did accept to test drive it. The rest is history. The car is exactly
what I wanted. I hated black. I never drove a black car in my entire
life but now I am loving it. Tony is another success story. The minute I
walked in to his office I felt like a million dollars. His broad smile
and expertise confirmed that I was at the right place. He went over all
the information in the package with me and showered me with awesome
gifts. Something I never experienced anywhere else. You guys are the
best. If I ever find anyone looking for a car I will not hesitate to
recommend Jack and this dealership. I bought a Chrysler at another
location four years ago but I cannot say the same about their service.
Thank
you jack, Tony and the entire Team. You made me very happy and I
appreciate all that you have done for me. Most importantly, I "LOVE MY
CAR"." -Marie A.
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